Terms & Conditions
By using this website and booking services with Mad Swans, you agree to the following terms and conditions. Please read them carefully.
1. General Information
This website is owned and operated by Mad Swans. The terms "we," "our," and "us" refer to Mad Swans. By accessing our website, you accept these terms and conditions in full.
2. Reservations and Payments
All reservations are subject to availability.
A valid credit/debit card is required to guarantee your booking.
Payments may be processed at the time of booking or upon arrival, depending on the rate selected.
Some rates may be non-refundable and require full payment upfront.
3. Cancellations and No-Shows
Cancellation policies vary by rate and will be stated during the booking process.
No-shows or late cancellations may incur a charge equivalent to one night’s stay or the full reservation, depending on the policy.
4. Cabin Check-In and Check-Out
Check-in time: 3.00pm
Check-out time: 11.00am
Early check-in or late check-out requests are subject to availability and may incur an additional fee.
5. Guest Responsibilities
Guests are expected to:
Respect the property and other guests
Refrain from smoking in non-designated areas
Be responsible for any damage caused during their stay
6. Liability
We are not responsible for:
Loss or damage of guests' personal belongings
Injury, loss, or damage arising from the use of our website or property, unless caused by our negligence
7. Website Use
You may not use this website for unlawful purposes or to make speculative, false, or fraudulent bookings.
We reserve the right to cancel reservations that do not comply with our terms.
8. Privacy Policy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, store, and use your information.
9. Intellectual Property
All content on this website, including text, images, logos, and design, is the property of [Your Hotel Name] and may not be used without our written permission.
10. Changes to Terms
We may update these terms and conditions at any time. Continued use of our website indicates your acceptance of any changes.
11. Contact Us
For questions regarding these terms, please contact: